Shipping policy

All orders are processed within 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped along with a tracking number. 

Domestic Shipping Rates and Estimates

For Free Shipping (Domestic & United States only): Spend over $500 CAD before taxes.

For Calculated Shipping Rates: Shipping charges for your order will be calculated and displayed at checkout after address information has been provided. All international rates outside of Canada & United States are calculated by Canada Post.

In-Store Pickup

You can skip the shipping fees and wait times with free local pickup at 1213 9 Avenue SE. After placing your order and selecting "local pick-up" at checkout, your order will be prepared and ready for pick up within 1 hour. We will send you a notification when your order is ready. Pick-up hours are within our business hours.

International Shipping

We offer international shipping outside of Canada & United States. Shipping charges for your order will be calculated and displayed at checkout after personal information has been submitted. 

Outside Canada & US, please allow 8 - 30 business days (depending on shipping service selected) for your purchase to arrive.

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Genuine Design is not responsible for these charges if they are applied and are your responsibility as the customer. We will not offer any reimbursements, cover return shipping costs, or accept any returns. If a shipping service is selected by a customer without tracking, we are not responsible for any lost packages. If you are concerned about tracking and the status of your purchase, please only select a service that provides tracking. Once we ship out an item, we are no longer responsible for that item. Lost or damaged packages must be dealt with by opening a claim with the shipping / courier companies only.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow up to 2 business days for the tracking information to become available. 

If you haven’t received your order within 30 days of receiving your shipping confirmation email, please email us at with your name, order number, and we will look into it for you.

Shipping to P.O. boxes

We currently do not offer shipping to P.O. Boxes. 

Refunds, Returns, and Exchanges

Due to the nature of running a consignment based business, we can not offer returns or exchanges. All items are final sale.

Please see our full Return Policy here.