Frequently Asked Questions

How is shipping calculated?

Shipping is calculated automatically during the checkout process. This is based on shipping location and approximate package size and weight. Free shipping on orders over $500 CAD (before taxes). This will be automatically applied at checkout.

When will my item(s) arrive?

After an order is made, we have the item in the mail within 48 hours. From there, Shopify will automatically send you updates via email or text message regarding tracking your purchase.

Note: For Canada and US shipping ONLY if shipping takes longer than 15 business days your shipping costs are eligible for a refund.

Item Condition:

We rate every item on a scale from 1 to 10:

  • <5 = Poor Condition; significantly damaged or worn
  • 5 to 8 = Good Condition; some signs of wear
  • 8 to 9 = Excellent Condition; little to no signs of wear
  • 10 = Brand New Condition; no flaws or wear

If there is any specific damage, we will note it in the item's description. More information can be found on our Condition Scale page.

How does Consignment Work?

Please visit our Consignment Page for all relevant information

How do I know if my item will fit?

We strongly encourage you to measure yourself with a clothing tape measure. All measurements are listed on our items. However, if you are still unsure, send us an email at and we will do our absolute best to help! You can find more information about How We Measure here.

What if my item does not fit?

If you have any questions or reservations about the fit of a garment, we recommend you ask us at before you make your purchase. We will do everything we can to work with you, however, once your order is placed all items are final sale and we are unable to accept returns.

Gift Cards:

Please note that the gift card code will be longer than the visible entry field. Be sure to copy the entire code for the gift card to correctly apply. 

Our gift card(s) have no expiration date and are available in any increment. Gift cards can be used along with any other Genuine Design promotion or discount code.