Return Policy

Due to the nature of running a consignment based business, we can not offer returns or exchanges. All items are final sale.

Refunds
We do not offer refunds. Please read descriptions carefully and reach out with any questions. All sales are final.

Exchanges
We do not offer exchanges.

Exceptions / non-returnable items

We do not offer returns or refunds of any kind on sale items or gift cards.

Damages and issues

Please inspect your order upon reception, take pictures, and contact us immediately at info@genuinedesign.ca if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.