Return Policy
Due to the nature of running a consignment based business, we can not offer returns or exchanges. All items are final sale.
Refunds:
We do not offer refunds. Please read descriptions carefully and reach out with any questions. All sales are final. Any online orders that are receive a cancel request prior the being fulfilled, are subject to a 5% processing fee to cover fees we incur. These terms are not negotiable.
Exchanges:
We do not offer exchanges.
Exceptions / non-returnable items:
We do not offer returns or refunds of any kind on sale items or gift cards.
Damages and issues:
Please inspect your order upon reception, take pictures, and contact us immediately at info@genuinedesign.ca if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.